I ask about television packages, and just like the website, there are no specifics provided. “This bundle comes with this many channels, such as…” Okay, such as is fine. I want to see the entire list and compare that list with the next bundle level up from there, and the cost comparison. Good luck getting an AI to do all of that. So, I ask to speak with a live representative.
Customer service these days are horrible. I’ve had so many problems with so many start-ups who try to go fully automatic with orders and customer service that it’s ridiculous.